NOC Engineer

Level Middle-Manager, Assistant Manager

Location Chennai

Experience: 3-6 years

Salary: Negotiable

Qualification: Any Degree

Job Function: ServiceEngineers

Specialization: NOC

Industry: Telecom

Email Id: corp4@cynosurejobs.com

Mobile: +91-8144222999 for more details

Website: www.cynosurejobs.com

Posted On: 16-Jun-2017

Job Description

Key Responsibilities:

•24/7*365 Monitoring of the following (but not limited to):Power failures,Service, network, circuit down alarms
•Performance parameters that may impact the health or performance of a service e.g. Server failure, high utilization, logged errors
•Perform initial troubleshooting to determine source of issue and where available execute agreed remedial actions
•If and when necessary, manage the escalation of incident to the next suitable support team.
•Ownership of all incidents and problems record through to resolution
•Major incident central point of contact and control. Ensuring all necessary parties are engaged.
•Business notification of incidents including relevant and timely updates
•SLA and Performance reporting
•Trend analysis and identification to feed back into relevant teams to mitigate or prevent future issues.


Skills:
•Good understanding of MVNO environment for Mobile services like switching. Charging system, IVR & Voicemail
•Solid, 3-5 Years, experience with networking within IP and Telco switching
•3-5 years’ experience in monitoring and support of IT applications and services (Windows and Linux based)
•ITIL v3 Foundation (Desirable)
•Proven experience at similar experience in the telecommunications environment.

Key Skills Noc,MVNO, switching. Charging system, IVR & Voicemail

About Client: Over the last decade, Our client began their journey, they have created a company that embodies hopes, ambitions and values. Looking back over time, their vision has remained consistent and strong.


Enhancing migrant lives
They provide a selection of products and services that enhance the lives of migrant communities. Our client is committed to meeting the needs of migrant communities at every step of their journey: from planning, to arrival, to living within their new home in any part of the world, wherever they should choose to settle.

They creates an environment where employees have the opportunity to be outstanding. By providing a challenging and stimulating environment where people are encouraged to learn through doing, use their discretion, strive for excellence and to give outstanding value to customers.

Everyone is given the opportunty to develop, to flourish and to fulfill their potential. This means talented, ambitious people have the power to make things happen and to really make a positive difference to company and its customers.

They make it easy for outstanding people to achieve outstanding things. And excellent performance and talent don't go unnoticed through rewards, award schemes and rapid career development opportunities that are not held back by a formal career framework.

Our Client is a multicultural organisation, promoting and celebrating integration amongst empl

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