Within a typical company, the average employee needs to navigate four or more applications to execute a single business process, finds the survey.
PUNE: A new survey finds that most employees spend a quarter of their time looking for information they need to do their jobs.
‘The Experience of Work: The Role of Technology in Productivity and Engagement’ was conducted by the Economist Intelligence Unit (EIU) with sponsorship from Citrix Systems said that technology is a key driver of modern employee experience. However, the workplace is also filled with distractions and complexity that frustrate employees and prevent real work from getting done.
Within a typical company, the average employee needs to navigate four or more applications to execute a single business process. And accessing them requires managing multiple passwords and interfaces. All of this takes time and focus away from people doing what they want – and are paid to do.
Hence, employees spend 25% of their time searching for information and managers more than half of their time executing routine tasks. It’s a problem IT has largely created by steadily implementing technology they thought would simplify work, that has only made it more difficult, the research found.
“People today want the freedom to work when, where and how they want. And they expect things to be as easy as they are in their personal lives,” said Tim Minahan, Executive Vice President of Strategy and Chief Marketing Officer, Citrix.
“To attract and retain talent in today’s tight labor market, companies need to rethink what “workplace” means and create digital environments that accommodate traditional, remote and gig workers and deliver the tools, and information they need to do their best work in a simple, unified way.”
Irrespective of geography and location, companies are recognizing that better employee experience can lead to improved business results. Of the 1100 senior executives who participated in this survey, 36 percent cited enhancing customer experience and satisfaction as the top reason for improving employee experience, just behind productivity and employee engagement (40 percent). The other reasons were profitability (31%) and talent retention (30%).
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